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Generating a DxDiag Report

Step-by-Step Instructions

  1. Open the Run Dialog
    • Press the Windows key + R on your keyboard simultaneously
  2. Launch DirectX Diagnostic Tool
    1. In the "Run" dialog box, type dxdiag
    2. Press Enter
  3. Confirm Driver Signing
    • If a window appears asking about digital driver signing, click "Yes" to proceed
  4. Save All Information
    1. Once the DirectX Diagnostic Tool loads, click the "Save All Information..." button
    2. A "Save As" window will appear
    3. Select a location to save the file (e.g., your Desktop)
    4. Ensure the file name is DxDiag.txt
    5. Click "Save"
  5. Complete the Process
    • After the file is saved, click the "Exit" button in the DirectX Diagnostic Tool
    • You will find the DxDiag.txt file in your chosen save location

Sharing Your DxDiag.txt File

Once you've located the DxDiag.txt file, you can submit it through:

  • Our support bot
  • Within your existing support ticket

This information helps us investigate and resolve your issue more efficiently.