We understand that your account being compromised is a stressful situation and can impact your ability to play New World: Aeternum.  

If you think any of your accounts were compromised, try the following steps to make your account more secure.

Steam

1. Clear your browser cache to clear saved passwords.
2. Reset your Steam password with Steam Support.
3. Enable two-factor authentication for your Steam account. Visit Steam Support for steps to add this extra layer of protection to your Steam account.
4. Change your email password.
5. Log into your Steam account, and make sure no additional email addresses were added.

View this Steam support article for more information and troubleshooting.

Xbox

1. Try to sign in to your account.
2. Check your account for suspicious activity.
3. Review and verify your account info.
4. Review your billing history.

View this Xbox support article for more information and troubleshooting.

PlayStation

Depending on your circumstances, PlayStation support will guide you through a specific flow to try to help you resolve your issue.

View this PlayStation support article for more information and troubleshooting.

Amazon Games iD

1. Attempt to reset your password.
2. Unlink from any linked accounts you don't recognize.
3. Untrust browsers and apps.
4. Sign out everywhere.

View our Amazon Games iD Help Center for more information and troubleshooting.

Please note, unfortunately, we can't guarantee retrieval or restoration of in-game content missing as a result of an account hack.