Common Symptoms of Performance Issues

• Low frames per second (FPS).
• Choppy game play.
• Choppy or poor-quality video display.

Quick Fixes

• Try switching from windowed or borderless windowed to full screen, or vice versa. Sometimes, doing so may increase your FPS while playing.
• Close any unneeded programs while playing. They can adversely impact your computer's performance. These programs include web browsers, background programs running in your system tray, and more.
• Be sure that your computer isn't downloading Windows updates, other games, etc. Performing tasks that involve writing to your drive can drastically decrease your computer's performance.

PC (Steam)

1. Check the New World Known Issues page.
2. Adjust your in-game video settings to a lower setting if your computer does not meet the recommended system requirements.
3. Try changing your Windows power settings to High Performance, as a lower setting can throttle your performance.
4. Check for Windows updates.
   • To learn more about how to check for Windows updates, go to Microsoft Support.
5. Reduce the amount of startup applications when your computer boots.
6. Ensure your video drivers are up to date.
7. Verify the integrity of your Steam files.
   • To learn how to verify your game files, go to Steam Support.
8. Try scanning your computer for malware. Malware can cause many adverse effects on your computer.
9. Reset your video driver software to the default settings.
10. Check for evidence of your computer overheating.

Xbox Series X|S

1. Check the New World Known Issues page.
2. Restart the game.
3. Power cycle your console.

View this Xbox support article for further troubleshooting assistance.

PlayStation 5

1. Check the New World Known Issues and PSN Status pages.
2. Connect your PlayStation 5 directly to your TV or display’s HDMI port.
3. Removing all other audio or video devices may resolve your picture or sound issues.

View this PlayStation support article for further troubleshooting assistance.